03/05/2026
The MD could describe every problem in his team. He couldn't solve them.
He'd already hired a business coach before he found me.
The coach was good. Gave him frameworks for understanding his team. Talked about personality types. Ways of thinking about who does what and why.
Within a few weeks, he could describe the problem perfectly. He knew which of his people were self-starters and which needed more direction. He could label every person on the team.
But he still couldn't have the conversation with his managers about what he needed them to do differently without it going wrong.
Every time he raised something, it landed as criticism. They often got defensive, took it personally, and shut down.
So the MD stopped raising things. Started doing the work himself instead of having the conversation.
The framework told him what was happening. It didn't teach him how to fix it.
That's the gap I see over and over. MDs who understand the problem but can't change the conversations.
A framework can help you see the pattern. It can't show you how to say the thing that needs saying in a way that actually lands.
That's where the real work starts.
Have you ever had help with your business that explained the problem you had but didn't fix it?
A - Yes, it didn’t solve the problem
B - No, I've always got the help I needed
C - I don't ask for help
D - Other
Drop your letter in the comments